Privacy Policy

Last updated: January 2024

Look, We Get It - Privacy Matters

Here at Nexus Quinthorix, we're not just careful about structural integrity and sustainable materials... we're equally serious about protecting your personal info. This isn't some cookie-cutter policy written by lawyers who've never stepped foot in our Toronto studio. We've put this together to actually explain how we handle your data, plain and simple.

When you reach out to us about a project, browse our portfolio, or just poke around our site, there's gonna be some information exchange. We want you to know exactly what's happening with it. No corporate jargon, no dodging questions - just straight talk about how we operate.

What Info We're Actually Collecting

Alright, so here's the deal. When you contact us or use our services, we might collect:

  • Basic Contact Stuff: Your name, email, phone number, mailing address. Y'know, the essentials so we can actually get back to you about that dream home or commercial space you're planning.
  • Project Details: Any info you share about what you're looking to build, site locations, budget considerations, timeline expectations. This helps us understand if we're the right fit for your vision.
  • Technical Data: IP addresses, browser types, device info when you're browsing our site. Nothing creepy, just standard website analytics to see what's working and what's not.
  • Communication Records: Emails, phone call notes, meeting summaries. We keep these so there's a clear record of what we've discussed - trust me, it's saved projects from going sideways more than once.
  • Financial Information: If you're a client, we'll need payment details for contracts and invoicing. Standard business stuff, kept secure as hell.

What We Do With Your Data

We're not selling your email to random marketing companies or anything sketchy like that. Here's what we actually use your info for:

Project Work

Delivering the architectural services you hired us for. Designs, plans, consultations, site visits - the whole nine yards.

Communication

Responding to your inquiries, sending project updates, scheduling meetings. Basic professional communication stuff.

Site Improvement

Making our website better based on how people use it. If nobody's clicking on something, maybe we need to redesign that section.

Legal Stuff

Complying with Canadian privacy laws, maintaining professional insurance requirements, keeping proper business records.

Who Gets to See Your Information

We're pretty protective of client data, but yeah, sometimes we gotta share info with others to get the job done:

  • Project Partners: Engineers, contractors, consultants who're working on your project with us. They only get what they need to know for their part of the work.
  • Service Providers: Cloud storage companies, email services, accounting software. These are vetted companies that help us run our business efficiently.
  • Legal Requirements: If we're legally obligated to share info with government agencies, regulators, or courts. Hopefully this never happens, but we'll comply if we must.
  • Professional Bodies: We're registered architects in Ontario, so sometimes we need to share project info with regulatory organizations for compliance purposes.

And here's what we DON'T do: we don't sell your data to marketers, we don't trade contact lists with other companies, and we don't use your project details for anything beyond your actual project without explicit permission.

How We're Keeping Your Data Safe

Look, no system is 100% hack-proof - anyone who tells you otherwise is lying. But we've got solid security measures in place:

  • Encrypted data storage and transmission (that's the SSL stuff you see in your browser)
  • Access controls - not everyone in our office can see everything
  • Regular backups in secure locations
  • Firewall protection and updated security software
  • Physical security at our Queen Street West office
  • Staff training on data protection (we actually make our team sit through this stuff annually)

If there's ever a data breach that affects you, we'll let you know ASAP and tell you what happened and what we're doing about it. Transparency matters.

Your Rights (Yeah, You've Got Plenty)

Under Canadian privacy laws, particularly PIPEDA, you've got real rights when it comes to your personal information:

Access Your Data

You can ask to see what info we have about you. We'll provide it within a reasonable timeframe.

Correct Mistakes

If something's wrong or outdated, let us know and we'll fix it.

Withdraw Consent

You can opt out of marketing emails anytime. Just hit that unsubscribe button.

Delete Data

Request deletion of your info, though we might need to keep some records for legal or professional reasons.

To exercise any of these rights, just shoot us an email at info@nexusquinthorix.info or give us a call. We're not gonna make you jump through hoops.

The Cookie Situation

Yeah, our website uses cookies. Not the chocolate chip kind - the digital tracking kind. Here's what's going on:

Essential Cookies

These keep the site functioning. Can't really turn these off without breaking things.

Analytics Cookies

Help us understand how people use the site. Things like which pages get the most traffic, where visitors are coming from, that sort of thing.

Preference Cookies

Remember your settings and preferences so you don't have to reset them every visit.

You can adjust your browser settings to block cookies if you want, though it might make the site a bit clunky to use. Most browsers have pretty straightforward cookie management tools these days.

Updates to This Policy

Privacy laws change, our business evolves, technology advances - so yeah, we might update this policy from time to time. When we do, we'll update that "last updated" date at the top and post the new version here.

For major changes, we'll probably send an email to let you know what's different. We're not gonna sneak in radical changes without telling anyone.

Questions? Concerns? Just Wanna Chat About Privacy?

Seriously, if you've got questions about how we handle your data, or if something in this policy isn't clear, don't hesitate to reach out. We'd rather answer your questions now than deal with confusion or mistrust later.

Email: info@nexusquinthorix.info

Phone: (416) 555-0198

Mail: 875 Queen Street West, Toronto, ON M6J 1G5

We try to respond to privacy-related inquiries within 48 hours during business days.

About PIPEDA Compliance

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). If you believe we're not handling your personal information properly, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we'd prefer if you talked to us first so we can sort things out directly.